So while outsourcing may work well for some companies, for a significant number of companies it represents and organizational setbacks.
In spite of the difficulties that come with outsourcing, that can include providing extended training for the foreign workers, language and cultural barriers, the process is being enthusiastically embraces. A search of one database turned up only one article critical of outsourcing out of 100, and that article dealt with the outsourcing of professional services. The author noted that being a Certified Public Accountant (CPA) involves more than calculating taxes and dealing with other financial transactions. They note that within our own country we have been racked by financial scandals that included accounting firms, who colluded with the businesses to “cook the books” and defraud stockholders (Mintz, 2004). The author wonders, if we have trouble regulating accounting practices within our own country, what kind of ethical considerations are there when CPA services are outsourced? However, even that article was not critical of outsourcing “noncore” functions (Mintz, 2004).
Perhaps companies should look at the possibility of “outsourcing” to regions of the country not considered in the past. Perhaps American farmers who have lost the ability to turn a profit in farming could be trained. Maybe coal miners, whose jobs are diminishing as mining becomes more mechanized, could learn to answer a phone and look up answers as well as someone from another country. There are always multiple answers to any problem, but it sometimes takes creativity and determination to look past the first, most obvious solution to a one that might actually work better for everyone involved.
McClelland, Stephen. 2003. “The outsourcing conundrum (Commentary).” Telecommunications (International Edition), Dec.
Mintz, Steven. 2004. The ethical dilemmas of outsourcing (Emerging Issues).” The CPA Journal, Mar..