The IT industry has been notoriously fickle, unpredictable, even volatile. Rapid shifts in IT human resources, IT human relations, and IT technologies contribute to the capricious nature of the IT industry. For example, organizations specializing in IT initially turned toward traditional models of business administration and management. However, it soon became clear that IT-based organizations require a new set of rules and behaviors to operate and compete successfully. In spite of the industrys overall unpredictability, IT remains one of the fastest growing, challenging, and stimulating career areas. As a result, IT draws persons from around the world who specialize in a number of different areas. Human resources personnel are sometimes recruited from the more brick-and-mortar type businesses. Unfortunately, if IT is not treated as an entirely new area, organizations risk human resources conflicts and even financial failure.
IT most definitely constitutes an entire career category, even if it represents a relatively new playing field. My personal experiences in the industry and second-hand stories from friends and coworkers have introduced me to what works and what doesnt in IT organizations. I have also noticed trends and patterns that will reflect the shape of IT in the future. Moreover, I believe that organizations that manage change well are without a doubt the most likely to succeed in the long run. Perhaps more than any other area, information technology requires a commitment to effectively managing and welcoming change.
My first experiences with IT organizations were positive, but I noticed a general lack of understanding of the nature of the industry, especially in human resources and basic organizational architecture. When human resources personnel do not have a clear grasp of what IT specifically entails, conflicts and interpersonal disputes can result. Especially in organizations in which telecommuting is an option, human resources must be amazingly flexible and willing to work in novel ways. Furthermore, information technology falls somewhere in between a service and product-oriented industry and therefore IT organizations need to use features in common to both. In this sense, IT organizations should always learn from established industries when designing their organizational architectures, while at the same time being mindful of the unique needs of IT personnel and IT products and services. Moreover, IT is typically a diverse industry and IT organizations need to maintain awareness of and commitment to diversity in the workplace.
I have also been aware that though teamwork and cooperation are as essential to the IT organization as to any other, project management follows different timetables and schedules than in non-IT organizations. Creative thinking is an essential component of effective project management.